Privacy Policy

Welcome to the GoQode website (goqode.agency). We are committed to protecting the privacy of your personal data in accordance with the Law No. 195/2024 on Personal Data Protection of the Republic of Moldova and the EU General Data Protection Regulation (GDPR). This policy describes how we collect, use, store, and protect your information.

We may collect the following categories of personal data:

• Identification data: name, email address, phone number — when you fill out a contact form or request a quote.
• Technical data: IP address, browser type, operating system, pages visited, visit duration — collected automatically through cookies and analytics tools.
• Communication data: content of messages sent through the contact form or live chat.

We process your personal data based on the following legal grounds, in accordance with Law No. 195/2024:

• Consent: for analytics and marketing cookies, as well as marketing communications.
• Contract performance: for processing requests and providing requested services.
• Legitimate interest: for website improvement, security, and fraud prevention.

We use the following types of cookies:

• Strictly necessary cookies: ensure basic website functionality. They cannot be disabled.
• Analytics cookies: help us understand how you use the website (Google Analytics). Only activated with your consent.
• Marketing cookies: used to display relevant ads. Only activated with your consent.

You can manage your cookie preferences at any time through the cookie banner displayed on the website.

We may share your data with:

• Google Analytics — for website traffic analysis.
• Hosting services — for data storage and processing.
• Communication platforms — for live chat management.

We do not sell or transfer your personal data to third parties for commercial purposes. All transfers are made with appropriate data protection safeguards.

Under the legislation of the Republic of Moldova and GDPR, you have the following rights:

• Right of access: you can request information about the personal data we hold about you.
• Right to rectification: you can request correction of inaccurate data.
• Right to erasure: you can request deletion of personal data ("right to be forgotten").
• Right to restriction of processing: you can request limitation of data processing.
• Right to data portability: you can request transfer of data in a structured format.
• Right to object: you can object to data processing in certain situations.
• Right to lodge a complaint: you can file a complaint with the National Center for Personal Data Protection (datepersonale.md).

To exercise your rights, contact us at hello@goqode.agency.

We retain your personal data only for as long as necessary for the purposes for which they were collected:

• Contact form data: up to 24 months from the last interaction.
• Analytics data: up to 14 months (per Google Analytics policy).
• Contractual data: for the duration of the contract and as required by applicable law.

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, destruction, or disclosure, including:

• SSL/TLS encryption for all data transfers.
• Restricted access to personal data for authorized personnel only.
• Regular monitoring and auditing of security systems.

Our website is not intended for persons under 16 years of age. We do not knowingly collect personal data from minors. If we learn that we have collected data from a minor, we will delete it immediately.

We reserve the right to update this privacy policy. Any changes will be posted on this page with the update date. We recommend that you check this page periodically.

For any questions regarding this privacy policy or the processing of your personal data, please contact us:

• Email: hello@goqode.agency
• Website: goqode.agency